To archive a recall so that it no longer gets sent to the ‘To Action’ tab, select the recall/s you wish to archive, and click on the ‘No Further Action Required’ button.
Once you have done this, click on the ‘All Synced Recalls’ tab. The archived recall will now appear in this list with a grey background, as pictured below.
This recall will no longer be sent to the ‘To Action’ tab for actioning. If you wish to unarchive a recall, simply select the recall from the ‘All Synced Recalls’ tab and click on the ‘Further Action Required’ button, as pictured below.
The recall will now be reactivated and will return to the ‘To Action’ tab when it’s due date is coming up
Please Note: If the due date is in the past or within the date range in your settings, it will immediately return to the ‘To Action’ tab).
If you experience any issues or need assistance, reach out to our friendly Healthengine Support Team via phone, chat or email email@example.com