Where in Best Practice does HealthEngine Recalls add notes? Follow

When a recall is processed through HealthEngine Recalls, the system puts notes against the recall in Best Practice. Depending on the recall type, this could be in one of a few locations. 

HealthEngine Recalls will create a record of any actions performed against each recall by adding a note into the Past Visits section as a 'Non visit' (NOTE: you will need to have the 'Hide non visits' checkbox UNCHECKED in order to view these records). Please refer to the image below to see how this looks. 

ReminderRecallNotesPastVisitsEdit.png

When right-clicking on one of the 'Non visit' entries, choose 'View' from the drop down menu to see the record content. This will look something like the below. 

RecallBPNoteCallSet.png

RecallBPNoteCallMade.png

As you can see, the note has 'HE' prepended to it - this is to distinguish notes created by HealthEngine Recalls from those created by/in Best Practice. 

For results-based recall types, such as blood test results and other pathology results, the record is updated against the relevant result in 'Investigation Reports', as well as having a note created in 'Past Visits'. When right-clicking on the relevant result in 'Investigation Reports', choose the 'View Notes' option from the drop down menu (see image below). 

InvestigationReportsFollowUpNotes1Edit.png

This will look something like this:

InvestigationReportsFollowUpNotes2.PNG

By double-clicking on the note entries, you can view the full details of the notes, as per below:

InvestigationReportsFollowUpNotes3.PNG

Again, the note has 'HE' prepended to it to distinguish notes created by HealthEngine Recalls from those created by/in Best Practice. 

For all other recall types, such as discharge summaries, the record will be updated against the relevant entry in 'Correspondence In', as well as having a note created in 'Past Visits'. When right-clicking on the relevant entry in 'Correspondence In', choose the 'View notes' option from the drop down menu (see image below). 

CorrespondenceInAccessFollowUpNotes2Edit.png

This will look something like this:

CorrespondenceInFollowUpNotes.png

Again, the note has 'HE' prepended to it to distinguish notes created by HealthEngine Recalls from those created by/in Best Practice. 

That's it - all of the places that the HealthEngine Recalls system adds notes to Best Practice. Should you have any questions or concerns about this, please contact our friendly Support team who will be happy to assist. 


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