We are sorry you are experiencing some difficulty. Here are a few troubleshooting suggestions that may resolve the issue:
- Update your App to the latest version
- Log out of the App and log back in
- Restart your device completely, letting it rest for at least 45 seconds
- And finally, try uninstalling and reinstalling the App
If these steps do not resolve the problem, please let our Health Concierge team know on 1300 377 639 (Option 1).