If you experience any trouble with the website freezing or giving you an unexpected error, you may find the following troubleshooting steps will resolve the issue:
- Log out of the site (if you are logged in)
- Clear the cookies and cache history in your web browser settings
- Restart your internet connection
- Refresh the internet browser (once internet connection is re-established)
- Log back in to your account.
If the issue has still not resolved after taking these steps, please contact us by emailing the Patient Support team at firstname.lastname@example.org and we will endeavour to resolve the issue as promptly as possible.