Why can't I see my appointment when I log in to my account? Follow

There are a few possible reasons why you might not be able to see your appointment when you log into your account. 

The first possible reason is that you may not have been logged in at the time that you booked the appointment. In order for appointments to be recorded in your account, you need to be logged in at the time you book the appointment. 

The second possible reason is that you may have been logged in using a different email address when you booked the appointment than when you are trying to view your appointments. Be sure to use the same email address whenever logging in to your HealthEngine account and when making bookings. 

If you were logged in at the time that you booked the appointment and you definitely used the same email address to book as you use to log in, there may be a bug with the system. Please email patients@healthengine.com.au to let us know and we will investigate.

To help us with the investigation, please let us know as much detail as you can. If you use the HealthEngine app, please let us know what version of the app you are using (e.g. version 3.2.6), what phone you are using (e.g. Samsung Galaxy S8), and what version of the mobile operating system you are using (e.g. Android version 7.0). If you use the HealthEngine website or the HealthEngine booking calendar on your practice's website, please let us know what web browser and version (e.g. Google Chrome version 60.0.3112.113) you are using and what operating system you are running (e.g. Windows 10 Professional). 

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