How to Edit Your HealthEngine Practice Profile Follow

The 'Professional Profile' page under the 'Connections' menu in Practice Admin allows you to customise to your practice's HealthEngine profile. Below is a brief explanation of each section of this page. 

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Contact Details

This section allows you to add or update your contact details. Please use the following guidelines for formatting:

  • Enter telephone and fax numbers in this format: +618 9346 2383
  • Enter 13/1300/1800 (freecall) numbers in this format: 1800 123 456 or 131 126
  • Website addresses must begin with: https://

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Opening Times

This section allows you to add or update your practice open hours as they appear on your HealthEngine profile.

If your practice closes for lunch during the day, you can use the 'Open 2' and 'Close 2' times as needed. Otherwise, you can simply leave them as N/A.

You can also change your open and close times for each weekday if they're different from day to day. Simply click on the green 'Show Weekdays' button for access to separate drop down boxes for each weekday.

Note: If you also list your opening hours on your practice overview, you can update these times by going to PracticeAdmin > Marketing > Professional Profile > Description > Edit & save changes!

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Social Media Links

This section allows you to add or update social media links for your practice. These links will show on your profile on the HealthEngine website if you have a Professional Profile.

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Address 

This section allows you to update your practice address, including location/building name, suite number, etc. 



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Preferred Providers

This section allows you to choose which are your practice's preferred Health Insurance Providers, such as AHM and BUPA. 



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Accreditation

This section allows you to select which accreditations your practice has been awarded, such as AGPAL and QIP. 



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Facilities

This section allows you to select which facilities are provided by your practice, such as Wi-Fi, air-conditioning, parking, nearby services, etc. This is to give patients an understanding of what to expect when they attend your practice, so please be as accurate as possible in your selections. 



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Description

This section allows you to customise your practice profile description, as well as your 'Directions and Parking' instructions for patients. Please note that phone numbers and web address links are not able to be added to your profile description.

Any changes made to this section will be sent to our Customer Success team for review and approval before being published live. If you would like to preview the changes, you can click the 'preview' button below the relevant section at any time. 

Please note, your practice description cannot include phone numbers, web addresses, or any detail directing your patient to book outside HealthEngine.

Moderation of these changes can take up to 1-2 business days.  



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Images

You can also add / update / delete your profile images, including logo, banner image, and gallery images. Click here for more information on this feature. 

Please note, your practice images cannot include phone numbers, web addresses, or any detail directing your patient to book outside HealthEngine.

Moderation of these changes can take up to 1-2 business days.  



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Adding or Editing your Practice Policy

  1. Log into your PracticeAdmin portal and go to the Settings tab, at the bottom left-hand side of your portal
  2. Select 'Practice policies'
  3. Add or edit your practice policy in the box provided; Alternatively, you can choose to use the standard practice policy based on your billing schedule of mixed or bulk billing by clicking the 'Use Standard Policy' 
  4. After changes have been completed, press 'Save'
  5. Changes are then submitted to our Customer Support Team for review.

 

Please note, your practice policy cannot include phone numbers, web addresses, or any detail directing your patient to book outside HealthEngine.

 

Moderation of these changes can take up to 1-2 business days and we encourage you to view the changes on your profile then.

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