How to Edit Your Healthengine Practice Profile Follow

Editing your Healthengine Practice Profile is, fortunately, a self-serve feature - this means that whenever you want to change your practice opening hours, profile description or more, you can update all of this from your Practice Admin!

To begin making changes to your Healthengine profile, navigate to your Practice Admin and click on 'Connections' then 'Patient Connect Profile' as seen below:

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This will give you a range of editing options to choose from with which you simply need to click on the relevant section you want to change. To jump to a specific section in this article, click on one of the options below: 


Types of changes you can make to your Healthengine Practice Profile

 

Contact Details

This section allows you to add or update your contact details. Please use the following guidelines for formatting:

  • Enter telephone and fax numbers in this format: +618 1234 5678
  • Enter 13/1300/1800 (freecall) numbers in this format: 1800 123 456 or 131 126
  • Website addresses must begin with: https://

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Note: If you have a mobile number listed on your profile, you are not able to edit this here - if you'd like to update this, please contact our Healthengine Support Team.

 

Opening Times

This section allows you to add or update your practice open hours as they appear on your HealthEngine profile.

If your practice closes for lunch during the day, you can use the 'Open 2' and 'Close 2' times as needed. Otherwise, you can simply leave them as N/A.

You can also change your open and close times for each weekday if they're different from day to day. Simply click on the green 'Show Weekdays' button for access to separate drop down boxes for each weekday.

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Description

This section allows you to customise your practice profile description, as well as your 'Directions and Parking' instructions for patients.

If you haven't created a profile description yet, you'll need to create one by clicking on the 'Create an outstanding profile description' button as seen below:

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If you already have a profile description and need to make changes, simply click on one of the available boxes and make your changes ensuring you click 'Save' once done.

 

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Please note: Changes made to this section will be sent to our Customer Support Team for review and approval before being published live. Your practice description cannot include phone numbers, web addresses, or any detail directing your patient to book outside HealthEngine.

Moderation of these changes can take up to 1-2 business days.  

 

Images

You can also add, update or delete your profile images, including:

  • Logos
  • Banner images
  • Gallery images

To find out more information regarding out profile images guidelines, check out our Help Centre article, Adding and Editing Images in Practice Admin

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Please note, your practice images cannot include phone numbers, web addresses, or any detail directing your patient to book outside HealthEngine.

Changes made to this section will be sent to our Customer Support Team for review and approval before being published live. Moderation of these changes can take up to 1-2 business days.  

 

Social Media Links

This section allows you to add or update social media links for your practice. These links will show on your profile on the HealthEngine website if you have a Professional Profile.

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Ratings

Enabling ratings on your Healthengine Practice Profile will allow patients to see how existing patients have rated your practice over the last 12 months. You can choose to enable or disable this by clicking the 'Display my rating on Healthengine' button. 

 

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Address 

This section allows you to update your practice address, including:

  • Location/building name
  • Suite Number/ Level
  • Street Address
  • Suburb

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Preferred Providers

This section allows you to choose which are your practice's preferred Health Insurance Providers, such as AHM and BUPA. 

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Accreditation

This section allows you to select which accreditations your practice has been awarded, such as AGPAL and QIP. 

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Facilities

This section allows you to select which facilities are provided by your practice, such as Wi-Fi, air-conditioning, parking, nearby services, etc. This is to give patients an understanding of what to expect when they attend your practice, so please be as accurate as possible in your selections. 

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Appointment Pricing and Payment Options

From these two sections you can add, update or remove your appointment pricing and payment options that is displayed to patient's on your Healthengine profile.

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To find out more information regarding out profile images guidelines, check out our Help Centre article, How to Update your Pricing.

Please note: Changes made to this section will be sent to our Customer Support Team for review and approval before being published live. Moderation of these changes can take up to 1-2 business days. 

 

Special Interests and Procedures

This section will not only provide patients with more information about your practice but will also help your practice appear in more search results! A maximum number of 15 interests and procedures can be added to each section.

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If you experience any issues or need assistance with making changes, reach out to our friendly Healthengine Support Team via phone, chat or email support@healthengine.com.au 

 

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