This article will go over the most common problems we see with ZedMed, and how you can attempt to troubleshoot them.
Contents:
- Excluding Activities in ZedMed From Online Bookings
- Appointment Types Not Working
- Appointments Not Showing in Zedmed
Excluding Activities in ZedMed From Online Bookings
During configuration of the Appointment Connector, we can set selected activities to be blacklisted from the Healthengine Online Booking System.
This can be useful for many reasons including...
- On-the-Day Appointments: If you wish to have same day appointments available at your practice that are not published online, simply create an activity called ONTHEDAY or BOOKONDAY and our Support Team can blacklist it from being published online. You'll need to let us know once you've created the activity so that we can update your configuration. We will need access to your server computer to reconfigure for you. Ensure you have TeamViewer downloaded prior to contacting us.
- Multiple Specialties: Some practitioners in your practice might offer multiple specialties, but only want the main/initial consultation to be available to the public to book online. Just blacklist the specialties and leave the main one available.
If you notice there is missing availability not showing online, always check that it is not an activity that has been blacklisted, and if so, you can change the activity in your PMS or contact our Support Team to remove the blacklist for that activity and have the availability show.
Appointment Types Not Working
Appointment types that have commas in them are not supported, you may need to change these appointment type names in this case to something without a comma.
You can view these in Practice setup > Appointments > Appointment Types > Type.
Appointments Not Showing in ZedMed
If you have noticed that you have bookings on Healthengine that are not being reflected within your ZedMed appointment book, the first thing to check is your Appointment Report. There are instructions on where to find this and how to use the feature in ZedMed's Appointment Report article.
Once you have checked here, if you are still having trouble with locating a booking, please reach out to our Support Team for further assistance.
If you experience any issues, need assistance with making changes, or would like to organise some time to run through this integration, please reach out to our friendly Healthengine Support Team via phone, live chat or email support@healthengine.com.au.
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