HealthEngine Recalls Capabilities Follow

SMS

Practices need a cost-effective way to contact patients quickly and reliably for recalls. SMS is a great alternative to letters (which is why they are frequently used by Australian banks). Our inbuilt SMS functionality allows you to see and track the progress of a recall and scans the appointment book for a patient's past and future appointments, giving you a complete view of a recall's progress. This is all recorded against the patient file for complete record keeping and transparency. 

 

Calls

Calls are an integral part of the recalls process, so we've created a simple, intuitive way to manage and make record of your calls. This information is also stored in the patient's file to ensure that you have a complete record for all of your recall activity for each patient. 

 

Letters

There are plenty of cases for which letters are the best option. For example, what do you do if a patient doesn't have a mobile number, or if they don't answer their phone? Letters still have a place, which is why we've made it possible to create letters as easily as sending an SMS. We've done this so that you have all of the contact methods that you need, right at your fingertips. 

 

Auditing

Practices need to have a complete audit trail of recall activity. HealthEngine Recalls keeps track of all of your recall activity for you, making sure that every action is automatically recorded against the patient's file in your Practice Management System, along with user and date information. This ensures that your practice is fully compliant with the RACGP Standards. 

 

Follow-up

When a patient requires a follow-up message, it's important that it doesn't go unnoticed. We understand how important this is, so HealthEngine Recalls highlights these for you. This allows you to spend more time focused on actually communicating with patients, rather than on figuring out who needs to be contacted. 

 

Doctor Attention Required

There are times when a doctor needs to provide direction on a recall. Perhaps the patient hasn't responded, or is refusing to return to the practice. HealthEngine Recalls makes it easy to flag a recall for a doctor's attention and to easily act on their directions. 

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