Cliniko Troubleshooting Follow

Availability not showing? 

There are a few things to look at, where the problem lies will depend on whether it is all availability that is not showing, or just the availability for a certain practitioner. 

All availability?

  • In Cliniko, check Settings > Business Information > Edit business information > Online Bookings. Make sure the checkbox is on for 'Display this business in online bookings'. Also check that your business has a postcode listed here. 
  • Check Settings > Appointments > Online Bookings. Make sure the checkbox is on for 'Turn on Online Bookings'. 


Certain practitioner(s) availability?

  • Go to Settings > Our clinic > Users & practitioners
    • Select the offending practitioner
    • Check the timezone
    • Take note of the default appointment type (If it is N/A, we will not pick up that practitioner. The default should be set as your shortest length appointment type.)
    • Make sure they're switched on for online bookings
  • Go to Settings > Appointment types
    • Select the practitioner's default appointment type that you took note of, and make sure it's checked on for 'Show in online bookings'


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