This flow outlines what a patient will see for pre-payment and post-payment bookings on the Healthengine website, or via your Healthengine Online Booking System if your practice has the Payments feature enabled. For guidance on setting up Payments, please view the relevant article here.
Contents
The Pre-Payment Patient Experience
A patient starts by selecting their preferred appointment time or practitioner on the Healthengine network or on your practice's OBS.
The patient then enters their appointment details regarding who the appointment is for, and if they are a new or existing patient.
When pre-payment is enabled, the price will show next to the appointment type. If no payment method is enabled, there is no price shown.
Once an appointment type is picked, the patient is asked to enter the booking details.
Once the patient has entered their relevant details, they proceed to the payment page.
A patient enters their credit card details, and clicks “Pay and book now”
If the appointment is pre-payment, the fee is taken immediately from the patients account, and their booking is only confirmed once the fee has been secured. This happens almost instantaneously.
If the appointment is post payment, Stripe does not take a fee but does check that the card is valid and able to make payments, and saves these details against the booking for future charging when the appointment is complete.
The Post Patient Experience
A patient starts by selecting their preferred appointment time or practitioner on the Healthengine network or on your practice's OBS.
The patient then enters their appointment details regarding who the appointment is for, and if they are a new or existing patient.
When post-payment or no payment collection type is enabled, there is no price shown, since these prices are set post appointment and are subject to change at the practice's discretion.
Once an appointment type is picked, the patient is asked to enter the booking details.
Once the patient has entered their relevant details, they proceed to the card verification page.
A patient enters their credit card details, and clicks “Confirm and book now”
If the appointment is post payment, Stripe does not take a fee at the time of the booking, but does check that the card is valid and able to make payments. Once a card is verified, these details are saved against the booking for future charging when the appointment has been attended.
If you experience any issues, need assistance with making changes, or would like to organise some time to run through this feature, please reach out to our friendly Healthengine Support Team via phone, live chat or email support@healthengine.com.au.
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