It is important to ensure that your appointments are set up correctly so that public holidays are accounted for. Whether you are integrated with HealthEngine's Online Booking System or you are using our Sidebar, we've got you covered.
When Your Practice is Open (Integrated)
If your practice is open on a public holiday, we recommend that you check your availability online to ensure that your availability is publishing for the upcoming public holiday.
If your practice will be open on a particular public holiday, but your account setup does not show appointments for that public holiday and you have the ability to 'Change appointment book' in the 'Appointment Types' section of your Practice Admin portal, please follow the below instructions to enable or disable public holidays for each practitioner, individually.
1. Log into your Practice Admin portal
2. Go to Settings at the bottom left-hand side of your portal
3. Select 'Manage Practitioners'
4. Find the relevant practitioner in the list and click on 'Edit appointment types'
5. Click the green 'Change appointment book' option
6. 'Would you like this practitioner to be available for online appointments on public holidays?'
7. Select the setting relevant for this practitioner's availability: YES / NO
8. Press 'Update' to apply the change
If your practice will be open on a particular public holiday, and your account setup does not show appointments for public holidays but you do not have the above self-serve ability to enable public holidays, please email us at least a few days before the public holiday so that we can switch your appointments 'ON'. In the email, you will also need to include the name of all doctors that are available on the public holiday. Simply email firstname.lastname@example.org with these details.
When Your Practice is Closed (Integrated)
If your practice will be closed on a particular public holiday, please close off your appointment book for the day and ensure that your appointments are not publishing online. If you are unsure of how to do this, email email@example.com at least a few days before the public holiday so that we can help you. If your appointments are not turned 'OFF', your appointments will be published and your patients will be able to book online.
If you have blocked off the availability for the public holiday in your Practice Management Software but it is still publishing online, please contact our Customer Support Team at firstname.lastname@example.org to troubleshoot for you.
Practices Using Sidebar
If your practice uses Sidebar and is NOT open on the public holiday, you will need to delete all online appointments for that day. This will prevent patients from finding and booking appointments if you're closed for the day.
Should you have any further queries regarding managing your public holiday hours, please feel to contact our Customer Support Team on email@example.com