Booking notifications FAQ Follow

We know as a patient, you prefer to book in different ways. From online bookings to phone calls or at the front desk. Now you can instantly receive an email or SMS booking notification containing all of the appointment details relevant to your booked appointment, even if you didn't book through Healthengine.


This is an opt-in product for your practice to help ensure that there are no gaps in communicating your appointment details with you. 


Below are some of the Frequent Asked Questions for this notification: 


Why did I receive this when I don't use Healthengine? 

The practice you’ve booked with has opted to send Booking notifications to their patients, through Helathenigne, to ensure you have all the essential details right at your fingertips.


Life can get busy, and sometimes dates and times might slip our minds. The booking notification gives you a clear notification of your appointment details and the relevant practice details, so you don't miss your important appointments.

I didn't book this appointment, so why am I receiving this?

We’ve picked up from the practice’s appointment book that there’s an appointment booked with the practice for you on this date and time. 


If this is not the case, we recommend you reach out to the practice and reference the appointment details listed in the Booking notification to confirm the situation.

Why was this sent to my mother?

A booking notification is sent to the contact details provided to the practice at the time of booking. Sometimes, when appointments are scheduled directly with the practice the contact information provided during booking gets used for notifications like these to help. 


If you'd like to make sure this doesn't happen in the future, you might want to double-check the contact details associated with the patient record with the practice. That way, the notifications will go to the right person next time.

I don't give you permission to contact me.

If messaging isn't your thing and you didn't give the green light for contact, we absolutely respect that. Your preferences are super important! You can unsubscribe from receiving these kinds of messages by clicking the ‘Unsubscribe’ link at the bottom of the email we’ve sent you.


If you’ve received the Booking notification via SMS, you can reply to the message with ‘STOP’ to unsubscribe.

How do I stop receiving these notifications?

If you ever feel like taking a breather from these messages, it's super easy! For emails, just scroll down to the bottom and you'll find an 'Unsubscribe' link waiting for you. A simple click, and you're unsubscribed!


Now, if you got the Booking notification via SMS and want a bit of quiet, just type in 'STOP' as a reply to the message. We'll understand and unsubscribe you from receiving this type of SMS.


Remember, we're here to make things as smooth as possible for you. So, whether you want to hear from us or catch a breather, it's totally your call!

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