Medical Certificates FAQ and Troubleshooting Follow

Commonly Asked Questions

If I already have Stripe accounts set up for Healthengine payments, do I need to make new ones?

Why is the "Online Medical Certificates" button not showing on my Healthengine practice profile?

What are the practice requirements to be able to take Online Medical Certificates?

Does the requested practitioner from the patient's form need to be the practitioner who approves the form?

Is Medical Certificates an integrated product?

How does the patient's Medical Certificate integrate with the PMS?

What appointment connector version do I need to use Medical Certificates?

 

If I already have Stripe accounts set up for Healthengine Payments, do I need to make new ones?

No! One of the benefits of the Healthengine payments product is that these practice and practitioner level accounts work across our new Medical Certificates product as well. If you have accounts set up for payments, they are automatically applied to Medical Certificates as well, streamlining the set up process.

 

Why is the "Online Medical Certificates" button not showing on my Healthengine practice profile?

This button only appears when at least one practitioner has been set up to be able to take a Medical Certificate - this is to prevent requests coming in when your Practice Admin and Medical Certificates has not been configured completely yet. Once a practitioner has been set up correctly, this button should appear when the page is refreshed.

 

What are the practice requirements to be able to action an Online Medical Certificates?

There are four main requirements for Medical Certificates outside of the product being activated and provisioned:

  • The practice has either a PES+ or GP Complete subscription
  • At least one practitioner eligible to take requests. This requires the practitioner to have an APHRA number
  • At least one Stripe account associated with either the practice, or a practitioner. This includes the legal name for the account and the ABN for the invoice
  • The pricing for the product configured; Healthengine can support Medical Certificates being any price from $0.30 to $999.99

At this stage, if you cannot see the Medical Certificates option present in your Practice Admin, please contact support to discuss your options.

 

Does the requested practitioner from the patient's form need to be the practitioner who approves the form?

No - the patient is given the opportunity to request which practitioner approves their Medical certificate, but we understand that that is not always possible. As a response, as long as the practitioner is correctly set up within Practice Admin, any practitioner can approve a patient's Medical Certificate request.

 

Is Medical Certificate an integrated product?

Healthengine's Medical Certificates product can be used by integrated and non-integrated GP practices! The only difference is that for integrated practices, a version of the patient's Medical Certificate and details are saved and stored within the PMS.

 

Medical certificates works with Best Practice and MedicalDirector PracSoft.

 

How does the patient's Medical Certificate integrate with my PMS?

Yes! When the Medical Certificate is approved and a patient match can be found (a match is checked based on first name, last name, DOB, mobile number and suburb) the medical certificate is as a PDF
Best Practice: File > Open Patient > Correspondence In
Pracsoft: Clinical > Correspondence > Check Holding File > All Recipients (from here it can be actioned which will assign it to the patient file.)

 

What appointment connector version do I need to use Medical Certificates (Integrated practices only)

In order to use Medical Certificates correctly, and have us integrate with your PMS, we required your AC to be version 2.5.7.0.

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