If you are Patient with an enquiry, complaint or feedback regarding HealthEngine you can contact our friendly Health Concierge Team who will respond to you as soon as possible.
Come across a glitch on HealthEngine?
We are very appreciative of you getting in touch. Kindly we ask that alongside letting us know you have encountered an error, that as much information is provided as possible in regards to what you are encountering, this helps our team get onto investigating the issue straight away.
Helpful information you can include in your form:
- Whether you are using a phone or on the HealthEngine website
- If on the website, what browser you are using to access HealthEngine
- If you are on a phone, what model of phone you are on
- If you are on a phone, what version of the HealthEngine app you have installed
- Screenshots of what is occurring ( if possible)
This assists our team to have all the necessary information so they can get straight into solving the problem for you!
Please note we are not a medical service and cannot offer advice nor assist with any medical ailments. If you are needing medical attention or advice urgently please call 000 or search HealthEngine for a practice near you.
Alternatively you can reach our Patient Support team via phone call, during the operating hours of Monday-Friday, 9:00am - 5:00pm WST.
1300 377 639 - Click through to line 1.