How do I remove a family profile? Follow

To remove a family profile/added patient profile from under your account, please follow the below instructions.

 

If on the HealthEngine App

iPhone

  • Go to HealthEngine App
  • Log in to your account
  • Click on “Account” Tab
  • Click the profile you wish to remove.
  • Click the trash can in the top right hand corner and confirm the deletion. 
  • This will remove the profile from your account.

 

Android 

  • Go to the HealthEngine App
  • Log in to your account
  • Click on the "Account" tab
  • Press down on the profile you wish to remove
  • A pop up will appear asking you to confirm if you would like to remove the profile
  • Once selected the profile will be removed from your account

 

If on the HealthEngine Website

  • Go to https://healthengine.com.au
  • Sign in to your account
  • Upon sign in click on your name in the top right corner
  • Click on "My Account"
  • Here you will see the profiles under your account
  • Click on the profile you wish to remove
  • On the bottom left corner you will see a "Delete profile"
  • Click and remove

 

Please note that if you are trying to remove your primary profile, this cannot be done. Instead please edit your primary profile details.  You can find more information on that here.

 

Should you encounter any issues following the above steps, please get in touch with us here OR email patienthelp@healthengine.com.au

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