How do I remove a family profile? Follow

To remove a family profile/added patient profile from under your account, please follow the below instructions.

 

If on the HealthEngine App

iPhone

  • Go to HealthEngine App
  • Log in to your account
  • Click on “Account” Tab
  • Click the profile you wish to remove.
  • Click the trash can in the top right hand corner and confirm the deletion. 
  • This will remove the profile from your account.

 

Android 

  • Go to the HealthEngine App
  • Log in to your account
  • Click on the "Account" tab
  • Press down on the profile you wish to remove
  • A pop up will appear asking you to confirm if you would like to remove the profile
  • Once selected the profile will be removed from your account

 

If on the HealthEngine Website

  • Go to https://healthengine.com.au
  • Sign in to your account
  • Upon sign in click on your name in the top right corner
  • Click on "My Account"
  • Here you will see the profiles under your account
  • Click on the profile you wish to remove
  • On the bottom left corner you will see a "Delete profile"
  • Click and remove

 

Should you encounter any issues following the above steps, please get in touch with us here OR email patienthelp@healthengine.com.au

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