How to Read Your Reminders Plus Dashboard Stats Follow

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Reminders sent

This represents the total number of reminders sent during the selected time period (default is previous 7 days). A breakdown of how many were sent by in-app notification, by SMS, and by email is also provided. 

 

Bookings confirmed

This represents the total number of appointments that were confirmed via in-app or SMS reminder.

Patients who attempted to confirm with an unrecognised response will not be counted in this number, as the system is unable to detect this as a confirmation. 

 

Cancelled

This represents the total number of appointments that were cancelled via in-app or SMS reminder. 

Patients who attempted to cancel with an unrecognised response will not be counted in this number, as the system is unable to detect this as a cancellation. 

 

Automatically rebooked

This represents the total number of appointments that were rescheduled by patients following a cancellation via in-app or SMS reminder. 

 

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