Healthengine's Recalls and Best Practice Follow

HealthEngine reads from several places in Best Practice in order to determine what recalls to display in the Healthengine Recalls Interface. These include:

  • Within the patient record:
    • Items in the ‘Investigation reports’ section
    • Items in the ‘Correspondence In’ section 
    • Items in the ‘Reminders’ menu - this can be accessed using the ‘Reminders’ button that appears in the top menu, near the patient details, next to the 'Actions' button.
  • Outside of the patient record:
    • Items in the ‘Clinical' > 'Reminders’ menu - this can be accessed from the navigation bar along the top of the home screen
    • Items in the ‘Clinical' > 'Follow up inbox’ menu - this can be accessed from navigation bar along the top of the home screen

Items that appear in the ‘Reminders’ menu of a patient's record will also appear in the ‘Clinical’ > ‘Reminders’ menu. Additionally, items that appear in the 'Investigation reports' and 'Correspondence In' sections will appear in the 'Clinical' > 'Follow up inbox' section.

Please Note: Although there is some crossover between the patient file items and searchable items that the Healthengine system reads, each item will only appear in our system once. 

 

Where does HealthEngine read the ‘Recall Due’ date from?

Recall Due dates can be read from various locations in your Best Practice depending on the type of recall. 

  • 'Reminder' Recalls - the 'Due' date in Best Practice is what Healthengine reads as the 'Recall Due' date. 

  • 'Investigation' Recalls - the 'Date Checked' in Best Practice is what Healthengine Recalls reads as the 'Recall Due' date. 

  • 'Correspondence' Recalls - the 'Date' in Best Practice is what Healthengine Recalls reads as the 'Recall Due' date. 

 

Where does HealthEngine read the Recall ‘Urgency’ from? 

For 'Reminders' type recalls, there is no urgency for HealthEngine Recalls to translate; in these cases, the 'Urgency' field in Healthengine Recalls will appear as a dash (-) symbol. 

For 'Investigation' type recalls, the 'Urgency' is read as the 'Action' column that appears in the 'Follow up inbox' menu in Best Practice. This value is set at the time that the investigation is created in the patient record in the 'Investigation Reports' section. 

 

Where does HealthEngine read the Recall ‘Type’ from?

Recall Types can be read from various locations in your Best Practice.

  • 'Reminder' type recalls - HealthEngine reads the 'Reason' in Best Practice as the recall 'Type'. 

  • 'Investigation' type recalls - HealthEngine reads the 'Test name' in Best Practice as the recall 'Type'.

  • 'Correspondence' type recalls - HealthEngine reads the 'Subject' in Best Practice as the recall 'Type'. 

In the 'Follow up inbox', these fields appear under the heading of 'Report name', while in the 'Reminders' menu, these fields appear under the heading of 'Action'. 

 

What does Healthengine Recalls consider a ‘closed’ recall?

The Healthengine Recalls system considers any recall that has been marked as 'Given', 'Contacted', or 'Performed' in Best Practice as closed and thus these recalls will not appear in our system. 

Other reasons that the Healthengine Recalls system considers a recall as closed is when the patient is marked as 'Inactive' or 'Deceased' in their patient record, or if the recall has been deleted. 

 

Adding Notes in Best Practice

When a recall is processed through HealthEngine Recalls, the system puts notes against the recall in Best Practice. Depending on the recall type, this could be added in one of a few locations. 

HealthEngine Recalls will create a record of any actions performed against each recall by adding a note into the Past Visits section as a 'Non visit' as seem below:

ReminderRecallNotesPastVisitsEdit.png

Please Note: You will need to have the 'Hide non visits' checkbox UNCHECKED in order to view these records.

When right-clicking on one of the 'Non visit' entries, choose 'View' from the drop down menu to see the record content. An example of this can be seen below:

BP_Note_example_1.JPG

Bp_example_2.JPG

As you can see, the note has 'HE' prepended to it - this is to distinguish notes created by HealthEngine Recalls from those created by/in Best Practice. 

For Results-based Recall types, such as blood test results and other pathology results, the record is updated against the relevant result in 'Investigation Reports', as well as having a note created in 'Past Visits'.
When right-clicking on the relevant result in 'Investigation Reports', choose the 'View Notes' option from the drop down menu. InvestigationReportsFollowUpNotes1Edit.png

Bp_example_3.JPG

By double-clicking on the note entries, you can view the full details of the notes.

BP_example_4.JPG


For all other recall types (such as discharge summaries) the record will be updated against the relevant entry in 'Correspondence In' as well as having a note created in 'Past Visits'.

When right-clicking on the relevant entry in 'Correspondence In', choose the 'View notes' option from the drop down menu.

CorrespondenceInAccessFollowUpNotes2Edit.png

CorrespondenceInFollowUpNotes.png


If you have any questions that are not answered in this article please reach out to our friendly Customer Support Team via phone, chat or email support@healthengine.com.au

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