HealthEngine reads from various areas within your PMS to determine what to display in your HealthEngine Recalls. For a guide as to what HealthEngine Recalls reads from your PMS and how this shows up in HealthEngine Recalls, please refer to the table below.
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Best Practice |
MedicalDirector |
Zedmed |
| What does HE Recalls show as 'Recall Reason'? |
- Reminders = 'Reason'.
- Investigations = The name of the test.
- Correspondence = 'Subject'.
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- Recalls = 'Recall Reason'.
- Correspondence / letters / documents = 'Subject'.
- Results = 'Subject'.
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- Recalls = 'Description'.
- Results = 'Result Description' or 'Document Name'.
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| What does HE Recalls show as 'Recall Due'? |
- Reminders = 'Due' date.
- Investigations = 'Date checked'.
- Correspondence = 'Date'.
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- Recalls = 'Due Date'.
- Documents = 'Document Date'.
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- Recalls = 'Maturity Date'.
- Results = 'Result Collected Date'.
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| What does HE Recalls shows as 'Urgency'? |
- Reminders = no urgency to translate (appears in HE as -).
- Investigations = any text in the 'Action' column.
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- Any text in the 'Notations' field in the 'Actions' list.
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- Recalls = no urgency to translate (appears in HE as - ).
- Results = 'Priority' and 'Assigned to'.
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| Where does HE Recalls put the audit notes? |
- All audit notes are stored under 'Past Visits' in the patient file.
- There is also an audit notes are also added to 'Correspondence In', except for results.
- For results, an audit note is also added to 'Investigation Reports'.
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- All notes are recorded in the 'Recalls' / 'Recall Items' section.
- For recalls sent by letter, a copy of the letter content is also saved to the 'Letters' tab.
- Some notes are also added to the 'Progress' tab.
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- All audit notes are recorded in the 'History View' panel in the patient record.
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| In what situations does a recall not show up in HE Recalls? |
- Any recall marked as 'Given', 'Contacted', or 'Performed'.
- If the Patient record linked to the recall is marked as 'Inactive' or 'Deceased'.
- Any deleted recalls.
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- Any recall marked as 'Notified' or 'Deleted'.
- If the Patient record linked to the recall is marked as 'Inactive' or 'Deceased'.
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- Any recall marked as 'Complete'.
- If the Patient record linked to the recall is marked as 'Inactive' or 'Deceased'.
- Any deleted recalls.
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