Value Insights Follow

Value Insights allows integrated GP practices to easily measure the return they're getting from their HealthEngine Patient Connect profile.

Your practice attracts loyal, long term patients. With the average HealthEngine patient making 5.3 appointments per year - incurring only a single new patient connection fee - the value comes from the multiple follow-up visits you'll get in the months and years to come.

Using data direct from your PMS we can analyse the return appointments from new patients who found you on the HealthEngine Network.

Easy, Private, and Secure
No personal health information is shared on Patient Value Insights. We simply use a PMS integration to calculate a patient’s return rate and the amount you have charged them.

How does Value Insights work?

STEP 1 - Connect with your PMS

  • We deepen our connection with your Practice Management System. Don’t worry, no clinical information is read.

STEP 2 - Gather and analyse

  • We discover new patients you’ve received from HealthEngine and analyse their return rate and amount invoiced.

STEP 3 - Show you insights

  • We easily explain the return on investment you’re getting from HealthEngine and provide you with simple access to download the data.

How do I sign up for Value Insights?

Value Insights can be self activated in your Practice Admin. It can be found under 'Connections' and 'Patient Connect Bookings'.


At the top of the page you will see a tab that says 'Insights'. From here you can follow the self activation work flow by clicking on 'Measure your return'.


Once the self activation is complete and the data has been fetched from your PMS you will be presented with the below page summary. From here you can download a CSV file of the data, or choose specific date ranges from which to view the return from new patients who found you on the HealthEngine Network.


Value Insights is available for GP Integrated Practices who use Best Practice or Pracsoft. You will need to be on the latest version of our appointment connector. If you cannot see the Value Insights report available within your Practice Admin, please contact our support team on 1300 377 639.

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