Nookal Troubleshooting Follow

Our integration with Nookal requires that all the appointment types you have listed on Healthengine are linked to an appointment type in your Nookal PMS (known as services).

If you have a Healthengine appointment type created that is not linked to a Nookal service the booking will fail. To link a Nookal service to a Healthengine appointment type, simply navigate to Practice Admin then select Appointments setup -> Appointment types and scroll down to the appointment types linked to the practitioner. Your Nookal services appear in the middle Linked PMS Appointment drop down as shown below.



You also need to ensure that the appointment type length in Healthengine matches the length of the Nookal service you are linking it to. In Nookal, this is known as duration.



My Nookal services are not showing up In the Linked PMS Appointment drop down

If you don't see your Nookal services listed in the drop down you will need to do a refresh of your appointment types - you can do this using the button at the top of the edit appointment types page as shown below. 



I have multiple locations but I'm only picking up the appointment books for one location

Each location you want on Healthengine needs to be ticked when creating the Healthengine API key in Nookal. To check if a location is ticked or not, go to the API keys area in Nookal and ensure the locations are ticked.

If you use each different location on a different API key this will actually give you greater control over your availability on Healthengine as you will be able to connect and change appointment books in your Healthengine portal yourself at any time. Just ensure that you have given us the API key for each location you want online. 


If you need further help understanding your Nookal integration please contact our support team. 

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