HealthEngine Staff working remotely in response to COVID-19 Follow

In response to COVID-19, to ensure the safety of our employees and for business continuity we are preparing for the event that working from home becomes mandated. 

As a result there will be some changes to the way you can access support. We will be closing our inbound phone lines indefinitely however we will be increasing our coverage on other channels to ensure we can maintain our high level of customer service.

Contacting us via Live Chat

If you require instant support our staff will be available on Live Chat via the Help button in your Practice Admin from 6.00am to 3.00pm AWST. If your query requires a phone call to resolve someone from our support team will contact you. You can find a guide on accessing and using Live Chat here.

Using our ticketing system

For any other queries we recommend you take advantage of our ticketing system which feeds directly to support staff and is typically attended to within 1 to 2 business days of receipt. You can access this system by simply emailing your request to

Accessing our help centre

In the first instance we encourage you to use our Help Centre, which has been set up to assist with any common problems you may encounter. 

Finance support

If you need to pay an invoice by credit card or update your direct debit details you can do this via Practice Admin, we even have a handy step by step guide. If you have any other finance related queries please use our ticketing system by emailing where someone from our team will action your request typically within 1 to 2 business days.


The HealthEngine team

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