HealthEngine has created a professional audio recording to support your practice with pressures from call volumes and encourage patients to pre-screen for Coronavirus (COVID-19) before booking with your practice.
This message can be used to communicate to your patients whilst they are on hold.
The script reads as per below:
"Hello, if you are calling in relation to the Coronavirus please pay attention to the following announcement.
If you believe that you could be at risk of Coronavirus, please complete the triage questionnaire which can be found at www.healthengine.com.au/covid19
That will take about 2 minutes to complete and will provide you with a Coronavirus risk level and recommend next steps.
if you are seeking further information on Novel Coronavirus please call the National Coronavirus Health Information Line on 1800 020 080. This line is open 24 hours a day, seven days a week."
You can download the attached audio file and upload to your phone system.