How to receive technical support from HealthEngine Follow

Receiving technical support is quick and easy thanks to our Help Widget near the bottom right of your Practice Admin. The widget provides HealthEngine Help Centre functionality, Live Chat and Offline Messaging.


When clicking the Widget, you will be greeted by the HealthEngine Support Bot; where you can ask the bot questions using conversational language and you will be presented with suggested Help Centre articles relating to your question.

If you are unable to get the required support via the Help Centre, you can click the “Get in touch” button and request either a live chat with one of our Support Experts (available between 0700 and 1500 AWST) or leave an offline message and the team will get back to you asap.

If you get stuck, you can still contact our support team via phone at 1300 377 639 or email:

How do I use the Help Widget and Live Chat?

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