How do Telehealth appointments show up in my Best Practice appointment book? Follow

Healthengine has built a new Appointment Connector version,, which will change the way that a Healthengine booked Telehealth appointment reflects in your Best Practice - ensuring you can effectively manage these consultations

If your practice is on an Appointment Connector version or higher, a Healthengine booked Telehealth appointment will now automatically insert into your appointment book with the following changes:

  • Applies Telehealth appointment type icon; as displayed in the below screenshot.


  • Applies a label of 'Telehealth Consult' into the appointment display.


  • Displays what Telehealth appointment type the patient has booked in for in the appointment display.



This Appointment Connector version is being rolled out to all of our Best Practice clients in stages.

If you'd like to customise the view for your practice, you can link your Best Practice Telehealth appointment type to your Healthengine Telehealth appointments by following the steps outlined in the below Help Centre article under 'Linking appointment types': 


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