Communicate is a new feature that allows practices to send their patients important, service-related messages - such as the availability of telehealth appointments and flu vaccines - via bulk SMS.
This feature currently comes with three in-built message options - 'Telehealth appointments available', 'Flu vaccines available', and 'Healthcare during COVID-19'. In future we will add further in-built message options as we receive requests for messages that would be useful - just let us know what you'd like!
How it works
Once you've chosen an in-built template option, you will be able to upload a CSV file of all the mobile numbers of the patients to which you would like to send the selected message. If available, we recommend obtaining these numbers by doing a CSV export from your Practice Management Software (PMS).
After you've uploaded your CSV of mobile numbers, an estimate of the cost of the send will be displayed. These costs are based on a standard 9c per SMS basis. As an example, if you were sending a message with a length equivalent to 1 standard SMS (approximately 160 characters) to 500 patients, this would cost 1 x 500 x 0.09 = $45. For more information about message lengths, you can view our dedicated article here. All charges from sends in Communicate will be added to your next monthly invoice following the send.
Once you've submitted a send request, a confirmation email summarising the details of the send will be sent to the Billing Contact and/or Primary Contact recorded for your practice, and to the email address of the logged-in user who initiated the send.
How to get the feature
This feature is available as an optional add-on to the Online Booking System or the Patient360 bundle (both Essentials and Premium tiers). If you would like this feature, please speak to your Customer Success Manager (CSM) and they will arrange to activate the feature for you.
For more information about how to use Communicate, please click here.