How do I change the primary account holder? Follow

If you have changed your 'primary account holder' to someone who should be a secondary profile, the following steps outline how to correct this. You cannot just allocate a different profile to be the 'primary account holder', but you can edit the 'primary account holder' profile details.


First log into your account on the HealthEngine website, if you are already logged in, hover over the account name and click my account.


Click on the primary account holder profile.


Then simply edit the details back to yourself, or who they should be. Don't forget to click save at the bottom of the page when you are done. 


Please note that you cannot change the mobile number for the 'primary account holder' if it has been verified. To get around this you can create a new profile within your HealthEngine account and book using that profile instead. This way you also get to keep all your account history. For further information on creating additional profiles within your account, click here



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