Healthengine's Gentu integration syncs with your Gentu software to publish schedules set up for online event types, allowing you to manage appointments efficiently and display availability online.
Contents
Benefits of the Integration for Your Practice?
Setting Up Online Appointment Types
Benefits of the Integration for Your Practice?
- Time-saving: Automatically publish available appointments across the Healthengine Network, removing the need for manual publishing and reducing front-desk workload.
- Peace of mind: Both Gentu and Healthengine provide seamless support to resolve any issues.
How Does it Work?
We connect to your Gentu software via an API, which means no software installation is required, and it operates independently of server computers. This removes hardware issues that might affect other systems.
To obtain a pairing key, In your Gentu software you go to Marketplace > Healthengine > and click Add to Gentu. The OTP (one time pin) to pair your Gentu is then added to the back end of your Healthengine account - we will obtain this on an onboarding call or you can email it to us ahead of time. This only appears when enabling Healthengine in here.
You can adjust what availability is shown online directly from Gentu.
This is done by setting up schedules for the practitioner in Gentu with an event type that is an appointment type you have ticked to show online in your Gentu appointment type settings.
The practitioner should also be set as an active practitioner/doctor in Gentu.
If you need to block times from showing online, there’s a few ways to do that, either you can edit the practitioners schedule or just manually add a fake/test booking into a slot to block a time out if you don't want to adjust the schedules.
You can also decide how far in advance you want to publish availability (up to 90 days) and how close to an appointment time a patient can book. This is done in our back end so please contact our support team if you would like a change to the default of 30 days ahead and 1 hour lead time.
If you are multi location, you also set the location when creating your event schedule, and this is how we know which availability to publish for each location.
Setting Up Online Appointment Types
In your Gentu software, go to settings> appointment types> click into the appointment types you wish to use online and tick 'available online' checkbox.
In your Healthengine portal, link your appointment types to the types you've created in your Gentu software. When a patient selects an appointment type, the integration automatically inserts the appointment into your Gentu diary as the correct linked appointment type.
Availability Troubleshooting
Adding a New Practitioner
To add a new practitioner:
- Add them to your Gentu software. Ensure they are not ticked as 'inactive' in Gentu under Settings> Manage Users> Edit User.
- Add the practitioner schedule to Gentu with an event type that is an appointment type in Gentu ticked to be available online.
- Log into the Healthengine practice admin portal and add the practitioner under Manage Practitioners, it will then prompt you to add their appointment types - see linking the appointment types between the two systems
Missing Practitioner Books or Appointment Types
If you’re not seeing a practitioner's appointment book in Healthengine, ensure that the practitioner is not ticked as 'inactive' in Gentu. You should also check the practitioner has a schedule setup in Gentu with an event type that is an appointment type in Gentu ticked to show online. See above for further details/screenshots of this.
If new appointment types you've just added to Gentu are missing, refresh the appointment types in Healthengine by navigating to Appointments Setup, then Appointment Types and pressing the refresh button.
All day events
If you create an all day event in your Gentu diary it will prevent bookings that day. An all day event can be seen in the 'all-day' bar found at the top of your Gentu appointment diary. You can click into it and delete it if you have added that by mistake.
No books or appointment types syncing
If you are not picking up any appointment books or appointment types it could be due to a blank 'sites of service' name. Please check your sites of service in Gentu and ensure every site has a name as any blank ones will prevent the integration from connecting. It can also happen if you have duplicate appointment type names, or an appointment type with no duration set so you should always ensure your appointment types are unique and have a duration.
Limiting availability by appointment type
If you would like to create different schedules in Gentu with different online event types (online appointment types) and only allow patients to book that specific appointment type in those schedules there is a setting we can enable to allow this. Please reach out to our support team to have this enabled.
Forms Integration
New Patient Forms
Gentu supports the following for New Patient Forms Integration:
On-platform (automated): Attaches a PDF to the patient file (always), updates supported fields (if exact matched on first name, last name, date of birth)
Off-platform (via QR code / link share only): Attach PDF to the patient file (if exact matched on first name, last name, date of birth)
If you are using our new patient forms product, any completed forms will be attached to the patient file under the clinical tab.
Please note the fields that are not supported by the integration include:
- PREFERRED_NAME - Present in Gentu but not supported by patch patient endpoint
- DOB - Present in Gentu but not supported by patch patient endpoint
- GENDER_IDENTITY - Not present in Gentu
- PRONOUNS - Present in Gentu but not supported by patch patient endpoint
- MARITAL_STATUS - Not present in Gentu
- OTHER_CULTURAL_BACKGROUND - Not present in Gentu
- COUNTRY_OF_BIRTH - Not present in Gentu
- ENGLISH_AS_FIRST_LANGUAGE - Not present in Gentu
- INTERPRETER_REQUIRED - Not present in Gentu
- FIRST_LANGUAGE - Not present in Gentu
- EMERGENCY_CONTACT_HOME_PHONE - Not present in Gentu
- EMERGENCY_CONTACT_WORK_PHONE - Not present in Gentu
- NEXT_OF_KIN_HOME_PHONE - Not present in Gentu
- NEXT_OF_KIN_WORK_PHONE - Not present in Gentu
- CONSENT_PRACTICE_CONTACT - Not present in Gentu
- ALLERGIES - Present in Gentu but not supported by patch patient endpoint
Custom Forms
On-platform: Attaches a PDF to the patient file.
Off platform: You must download the form from your Healthengine portal within 14 days before it is deleted.
Comments