How do I lodge a complaint? Follow

Complaints Handling

We have a Complaints Handling Process to assist you in making a complaint and to exercise any rights you may have under the Australian Consumer Law (ACL). If you have a complaint, we are committed to ensuring that your complaint is handled fairly, efficiently and transparently, and in compliance with our obligations under the ACL.

Lodging a complaint

To submit an online complaint, please click here.

Resolving your complaint

We’ll consider the circumstances of any complaint we receive. We will assess each complaint taking into account our legal obligations. On receipt of a complaint or information regarding a potential breach of the ACL, we will acknowledge receipt by phone or by email and set out next steps. We may require you to provide further information as is necessary to enable us to fully assess your complaint. Your complaint will remain confidential.

We respect your privacy

We are committed to protecting the privacy of your personal information. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act) about how we handle your personal information. Before you provide any details to us, you should read our Privacy Policy which outlines how we comply with the Privacy Act.

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