Live Chat and Help Options for Pharmacy Follow

Getting technical support for any range of issues you may be experiencing has never been so quick and easy with Healthengine's Step-by-step Guides, Help Widget and Help Centre!

Help Widget

When you are logged into your Practice Admin, simply look for the Help Widget in the top right hand corner of your screen - with this Help Widget you'll have access to Healthengine's Help Centre search functionality, Live Chat, and Offline Messaging with our Support Team.

When you click the Widget, you'll be asked to confirm whether you are a Patient, or a Practice Customer. You want to select the Practice Customer option:

Once you have selected this, you'll be asked to confirm your Practice Name, your name, your email address, and a brief outline of the problem you are experiencing:

Once you send off these details, you'll be transferred to one of our Live Support Agents, who will then be able to assist with your query!

If you happen to come through on the Live Chat outside of our operation hours, you'll be advised to reach out via email, or to check out some of our other Help Centre articles:

Step-by-Step Walk Through Guides

When logged into Practice Admin, at the top of the screen you will see a Step-by-Step Guidance button: 

By clicking this button you can access walk-through guides to show you how things are done:

Support Response Timeframes

Our Customer Support Team will always aim to resolve your query as soon as practicable. We have put together a guide below to help you understand the expected ticket resolution time frames. 

Please note that this is a guideline and can vary depending on customer demand.

If you experience any issues, need assistance with making changes, or would like to book in some time for a training session, please reach out to our friendly Healthengine Support Team via phone, live chat or email support@healthengine.com.au or corporate@healthengine.com.au.