D4W Troubleshooting Follow

Our new D4W integration works in sync with the Centaur e-Appointments you may already be using for your online appointments on your own website. If you are not set up for e-Appointments with Centaur you will not be able to integrate your appointments with HealthEngine and will be using the sidebar to publish availability. You can read about the HealthEngine sidebar here

For those that are able to integrate, the following troubleshooting tips may be of use:

 

Step by Step Guide for adding a new practitioner

  • Step 1. Add the practitioner in your D4W practice management software. 
  • Step 2. Mark the practitioner as enabled to sync in your E-Appointments setup in D4W as shown here
  • Step 3. Log into your Centaur e-appointments portal and click on the three lines in the top right > Practice Management > eAppointments > Providers reason list > Select Practitioner Name at the top > Find and click the reason under Add reason for List > Then select the length. This will add the appointment types for the new practitioner to take online. You can access your Centaur E-Appointments portal by using the link below and changing the XXX to your Centaur Org ID. https://www.centaurportal.com/d4w/org-XXX/landing?sourceID=null
  • Step 4. Log into your HealthEngine practice admin portal and go to settings> manage practitioners> and click add practitioner. Fill in their details and select their appointment book.
  • Step 5. Click 'edit appointment types' next to the new practitioners name and on the 'edit appointment types' screen click the 'refresh appointment types' button at the top of the page as shown here
  • Step 6. Link the practitioners HealthEngine appointment types to your D4W appointment types as shown here. You should also ensure the length of time matches that set up in your Centaur e-appointments portal for the types you are linking. After that you are all done and patients will be able to book in with your new practitioner.

(Please note, if you are using the pre set slots setup for your e-appointments, you will need to set those up for your new practitioner, and also ensure your preset slots are setup correctly, see here for further instruction.)

 

I'm not picking up the practitioners appointment book

If you are not picking up your practitioners appointment book in HealthEngine to connect, check in D4W to see if you have that practitioner enabled to sync for e-Appointments in your e-Appointments setup. 

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Please note you may need to contact Centaur for additional licences if yours are all in use.

 

How to set up your appointment types

Our integration with your D4W requires that all the appointment types you have listed on HealthEngine are linked to an appointment type in your Centaur E-Appointments portal and that the lengths match those set up in D4W. If they are not linked or the lengths do not match, the booking will fail. To set up your appointment types, link them, and set the correct lengths, log into your HealthEngine practice admin portal and go to settings> manage practitioners> edit appointment types.

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Some of my linked PMS appointment types are missing

If you have created some new appointment types in your centaur e-appointments portal, simply press the refresh appointment types button at the top of the page in settings> manage practitioners> edit appointment types to bring these across to the HealthEngine linked PMS appointment drop down.

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To add more appointment types in your centaur e-appointments portal, you can access your Centaur E-Appointments portal by using the link below and changing the XXX to your Centaur Practice ID. https://www.centaurportal.com/d4w/org-XXX/landing?sourceID=null

Log into your Centaur e-appointments portal and click on the three lines in the top right > Practice Management > eAppointments > Providers reason list > Select Practitioner Name at the top > Find and click the reason under Add reason for List > Then select the length. This will add the appointment types for the new practitioner to take online.

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I'm using pre set slots but they aren't showing online

For successful HealthEngine integration, the appointment reason in a preset slot, must be set as 'none'. They should also be set up correctly as outlined in the following image:

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The availability showing on HealthEngine is not correct

If you see an issue with the availability displayed on HealthEngine for any of your practitioners, the first troubleshooting step is to check on your own website to see if the availability is displaying the same way through your D4W e-Appointments online booking system. If you have the same issue there, then you should contact D4W directly to correct the issue. If it is showing differently on HealthEngine, please contact our support team for further assistance.

 

 

For further assistance with the new Centaur D4W and HealthEngine integration please contact our support team at support@healthengine.com.au . If your query is in regards to the Centaur E-appointments portal, please contact D4W directly. 

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