Telehealth Refunds - For Patients Follow

Have you paid for a Telehealth appointment and need a refund?

Did the doctor bulk bill you instead?

Did your appointment not happen?

Whatever the reason for requiring a refund for your Telehealth appointment, please make the request to the practice directly so that they can process your refund at their discretion.

HealthEngine is unable to issue a refund on a practices behalf, it is a requirement that all refunds are processed by your practice logging into their Practice Admin portal. 

The refunds will be processed automatically within 5-10 business days of your practice submitting the request.  

If you are a practice and are unsure on how to do this, please follow the instructions in our article here.


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