Practice Customer Support Follow

How do I contact the HealthEngine Support team?

We offer support across multiple channels including email, live web chat and phone. The level of support that you receive will be dependent on your HealthEngine subscription.

Support Channels Essentials Plus Premium
HealthEngine Subscription
Patient Connect Essentials or Patient 360 Essentials
Patient Connect Plus
Patient360 Premium or Patient Connect Premium and above
Self serve
Live web chat & Ticket support (email)
Phone Support
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Dedicated Customer Success Manager
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Phone: 1300 377 639

Email: support@healthengine.com.au or submit a request

Live Chat: Guide here

 

Customer Support Service Levels

Our customer service team will always aim to resolve your query as soon as practicable. We have put together a guide below to help you understand the expected ticket resolution time frames.

Please note that this is a guideline and can vary depending on customer demand.

Support Channels Essentials Plus Premium
HealthEngine Subscription
Patient Connect Essentials or Patient 360 Essentials
Patient Connect Plus
Patient360 Premium or Patient Connect Premium and above
Self serve Immediate 24/7 Immediate 24/7 Immediate 24/7
  Monday to Friday 7am - 4pm WST
Live web chat & Ticket Support (email)

Live Webchat available 7am - 4pm WST

24 hour response
48 hour ticket resolution

Live Webchat available 7am - 4pm WST

8 hour response 24 hour ticket resolution

Live Webchat available 7am - 4pm WST

8 hour response 24 hour ticket resolution

Phone Support
1300 377 639
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7am - 4pm WST

7am - 4pm WST

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