Managing your patients Blocked Communications Follow

When joining us at Healthengine, you should inform your patients that you are now using our software and advise them about what communication they may receive from us on your practice's behalf. If a patient wishes to opt out of receiving any communication from Healthengine, you can promptly add them to your Healthengine Blocked communications list in Practice Admin!

Our Blocked communications list is used to manage your patient's consent to receiving messages from us including:

  • Appointment Reminders
  • Feedback Requests
  • New Patient Forms
  • Waiting Room Messages
  • Communicate SMS'

Please Note: This Blocked communications list does not apply to Recall messages due to your legal obligations to notify patients of this important information.


How to Block a Patient from Receiving Healthengine Communication

If a patient requests for you to stop sending them any of these types of communication, you can manage this consent in your Practice Admin. To do so, navigate to Account and select 'Blocked communications' as seen below:



In this Blocked communications list, you can add a patient's email address and/or mobile phone number to block it from receiving communications from Healthengine.




Once added, it will appear below under the email or mobile number section depending on what you have chosen to block for this patient.



If you wish to remove a mobile number or email from the block list simply select the trash can icon in line with the patient's form of communication. Following this, the patient will be able to receive any future communication. 



Communication for Best Practice Software

In the latest versions of Best Practice, the software does not allow third party access to consent settings. What this means is settings that have the ability to read consent settings from your own PMS (like the one shown below in Reminders), will not be able to do so.

These practices must use the Blocked communications list to manage patient consent settings instead. 



If you experience any issues or need assistance with making changes, reach out to our friendly Healthengine Support Team via phone, chat or email

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