How do I contact Commonwealth Booking Platform Support? Follow

How do I contact the Commonwealth Booking Platform Support team?

We offer support across multiple channels including email and live web chat.

Email: cbp-support@healthengine.com.au or submit a request

Live Chat: Guide here

Phone Support: 08 6205 3883

Customer Support Service Levels

Our customer service team will always aim to resolve your query as soon as practicable. We have put together a guide below to help you understand the expected ticket resolution time frames.

Please note that this is a guideline and can vary depending on customer demand.

Support Channel

Commonwealth Booking Platform Customers
Self Serve

Immediate 24/7

Live web chat & Ticket Support (email)

Live Webchat available 8:00am - 6:00pm AEST Monday to Friday
8 business hour response 24-hour ticket resolution
Phone Support: 08 6205 3883 7:00am - 6:00pm AEST Monday to Sunday
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