How do I contact the Commonwealth Booking Platform Support team?
We offer support across multiple channels including email and live web chat.
Email: cbp-support@healthengine.com.au or submit a request
Live Chat: Guide here
Phone Support: 08 6205 3883
Customer Support Service Levels
Our customer service team will always aim to resolve your query as soon as practicable. We have put together a guide below to help you understand the expected ticket resolution time frames.
Please note that this is a guideline and can vary depending on customer demand.
|
Support Channel |
Commonwealth Booking Platform Customers |
| Self Serve |
Immediate 24/7 |
| Live Webchat available 8:00am - 6:00pm AEST Monday to Friday 8 business hour response 24-hour ticket resolution |
|
| Phone Support: 08 6205 3883 | 7:00am - 6:00pm AEST Monday to Sunday |
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