General FAQs
Answers to some of the common, general questions we receive from HealthEngine users.
- Contact Us
- How can I cancel an appointment I booked online?
- Request for access to personal information - FAQs
- Why can't I see my appointment when I log in to my account?
- Recalls FAQs
- Patient Help Centre
- Why is a mobile phone number required to make a booking?
- How do I find the contact details for my practice?
- HealthEngine contact details
- I think I am experiencing a bug/I keep getting an error message (App).
- Why have I been directed to the Help Centre?
- How does HealthEngine handle my personal information?
- What do I do when the website isn't working?
- I can’t find my practice in the App but I know it offers online bookings through HealthEngine.
- What are verification codes and why are they needed?
- How can I submit a practice feedback?
- Do I need to take my Medicare card to my appointment?
- Can I receive my test results through HealthEngine?
- Why can't I see my survey comments on the practice's profile?
- Why do I keep getting sent a survey after every appointment?
- Why is my appointment not with my regular doctor?
- I cancelled my appointment with the practice. Why did I still receive a reminder for my appointment?
- Why did HealthEngine create a new patient file for me at the practice?
- Why do I have to re-enter my details every time I book an appointment?
- How can I change the time of my online appointment?
- Why is the doctor I usually book with not showing on their practice's profile?