General FAQs
Answers to some of the common, general questions we receive from HealthEngine users.
- How do I change the primary account holder?
- How to change your email address
- How to update your patient account
- How can I cancel an appointment I booked online?
- Why can't I see my appointment when I log in to my account?
- Why is a mobile phone number required to make a booking?
- Need help? Get in touch
- Why should I book online rather than call?
- Can't find the appointment type you want at your practice?
- Why have I been directed to the Help Centre?
- How do I change my mobile number under my account?
- How do I remove a family profile?
- Why is my "Change Password" email not working?
- I cancelled my appointment with the practice. Why did I still receive a reminder for my appointment?
- How do I find the contact details for my practice?
- Why is the doctor I usually book with not showing on their practice's profile?
- Why did I receive an appointment reminder?
- Why did I receive a verification code SMS?
- Why is my appointment not with my regular doctor?
- How can I change the time of my online appointment?
- How can the app autofill my details?
- Online Scripts FAQs
- Recalls FAQs
- Can I receive my test results through HealthEngine?
- What do I do when the website isn't working?
- How does HealthEngine handle my personal information?
- Do I need to take my Medicare card to my appointment?
- Why do I keep getting sent a survey after every appointment?
- Why did HealthEngine create a new patient file for me at the practice?
- How to report a bug on the website