General FAQs
Answers to some of the common, general questions we receive from HealthEngine users.
- Booking notifications FAQ
- Can't find your booking confirmation?
- Having issues completing a booking?
- How are practices notified of my booking?
- How can I cancel or change an appointment I booked online?
- Why can't I see my appointment when I log in to my account?
- How to verify or change your email address
- Why is a mobile phone number required to make a booking?
- Online Scripts FAQs
- All about online payments - FAQs
- Prescription Delivery Service
- How did I subscribe to the Healthengine mailing list?
- Want to opt out of healthengine communication?
- My booking confirmation emails are addressed to someone else?
- HealthEngine New Patient Forms Data Collection Consent
- How can I autofill my details?
- Why did I receive an appointment reminder?
- I cancelled my appointment with the practice. Why did I still receive a reminder for my appointment?
- How do I find the contact details for my practice?
- Can I receive my test results through HealthEngine?
- Why is the doctor I usually book with not showing on their practice's profile?
- What do I do when the website isn't working?
- How do I remove a profile?
- How does HealthEngine handle my personal information?
- Do I need to take my Medicare card to my appointment?
- Why do I keep getting sent a survey after every appointment?
- Why did HealthEngine create a new patient file for me at the practice?
- How to report a bug on the website
- How do I lodge a complaint?
- Request for access to personal information - FAQs