HealthEngine Troubleshooting & FAQ
Answers to some of our most frequently asked questions.
- What if I'm a bulk billing clinic and a new patient books a Telehealth appointment?
- Practice Customer Support
- Telehealth on HealthEngine FAQ
- Communicate custom messages - Tips & best practice
- Why am I seeing different numbers on my Monthly Practice Report versus my Dashboard in Practice Admin?
- Acceptable Use Policy for Communicate
- How are SMS lengths calculated?
- Have you received notification about a drop in publishing?
- PracticeAdmin - How Can I Reset My Password?
- Blackout & Cancellation Times
- Why didn't an appointment go into my appointment book?
- Restarting your HealthEngine Appointment Connector
- Ongoing Loss of Connectivity with the HealthEngine Appointment Connector
- Uninstalling the HealthEngine Appointment Connector from your Computer
- What is HealthEngine's Data Security Policy?
- Feedback FAQ
- Direct Debit Request Form
- Patient record matching - how it works
- Patient Communication (SMS) - FAQ
- Book Now Button
- Make a Suggestion