Need more support? Here’s how to contact us
Need help? We've got you covered. If you're having trouble with your Healthengine account, bookings, or app, here's how to get support.
📖 1. Check our Help Centre
Our Help Centre is the fastest way to find answers to common questions.
You'll find help with:
- Managing your bookings and appointments
- Updating your account or personal details
- Using Healthengine features like reminders and check-in
Use the search bar to find articles related to your question.
📱 2. Contact us through the app
You can reach our Support team directly from the Healthengine mobile app.
To get in touch:
- Open the Healthengine app
- Tap your profile icon in the top-right corner
- Go to App Support → Contact Healthengine
This is the quickest way to reach us if you're on your phone.
📝 3. Submit a support request
If your issue needs further investigation or you'd prefer to write in, you can submit a support request via our online form.
Use the form when:
- Your question is detailed or involves multiple parts
- You need to attach screenshots or supporting information
- You're following up on a previous enquiry
Once submitted, our team will review your request and respond via email.
🔄 Still stuck? Submit a support request through the form or contact us via the app — we'll make sure you get the help you need.