Corporate Pharmacy/Pams FAQ
Here is a collection of the most Frequently Asked Questions.
My schedule is not publishing
Please make sure that an active schedule is showing in your Calendar (Appointment setup Section in Practice Admin portal) for the right specialty
And subsequently, please check that in Appointment Setup-> Appointment types-> XYZ specialty, the appointment types are toggled on.
Can I add/edit a specialty or appointment type?
To add a specialty and to create a new appointment type, please reach out to your Head Office.
If your request is approved, they will reach out to our team, and we will let you know.
We are unable to add new appointment types without your Head Office approval.
What changes can support make vs. what needs Head Office approval?
Yes. Our support team can adjust settings like minimum and maximum age limits on existing appointment types directly. This does not require Head Office approval. We can also assist with toggling existing appointment types on or off, adding or modifying rooms in your Calendar, troubleshooting schedules that are not publishing, and exporting run sheets and booking history.
To request a change, please contact our Support team and our human support specialists will assist you to make the changes.
What changes require Head Office approval?
Head Office approval is required to create new custom appointment types, add new specialties, or create and modify custom forms and pre-screening forms. Any changes to your store's standard configuration that fall outside the agreed onboarding setup will also need Head Office review.
If you have any special requests or requirements, please reach out to your Head Office for them to review your request. If a request is approved, we will contact you to inform you of the changes applied.
If you're unsure whether your request needs Head Office approval, contact our support team and we'll let you know.
I don't see a new appointment type in my appointment types list
If you are aware that an appointment type should be released, please check your Head Office communication channel to see if the appointment type has a release date.
If so, please contact our support team to troubleshoot.
Various reasons for this to happen:
- Custom room set up in your Practice Admin Portal are causing the updates to fail to be applied
- Moved release date
- The appointment type is named differently in accordance to Head Office.
Can I add more rooms to my Calendar?
You can request additional rooms to be displayed in your Calendar by simply contacting our support team.
Please note, those custom rooms will not be updated automatically, as we release updates for default rooms only based on the starting agreed configuration during onboarding.
For any issues, please reach out to our support team.
Can I customise my rooms?
You can request to modify rooms displayed in your Calendar by simply contacting our support team.
Please note, those custom rooms will not be updated automatically, as we release updates for default rooms only based on the starting agreed configuration during onboarding.
For any issues, please reach out to our support team.
Can I customise the prescreening or my custom forms?
Those forms are standard and set up in accordance with your Head Office. Should you wish to make a request for changes and feedback, please reach out to your Head Office at your earliest convenience, so they can revise your request.