Healthengine Products
A complete user guide for our Healthengine Products
Bulk Bill Consent
Check-Ins
Communicate
- Communicate Custom Messages - Tips and best practice
- Acceptable Use Policy for Communicate
- How are SMS lengths calculated?
- Communicate Template Options
- How do I export a CSV file from Best Practice for Communicate?
- How do I export a CSV file from Cubiko for Communicate?
- How do I export a CSV file from MedicalDirector/Pracsoft for Communicate?
Custom Forms
Express Care
- Express Care FAQ and Troubleshooting
- Express Care Document Storage for Integrated and Non-Integrated Practices
- How to Set Up an Express Care Product
- How to Set Up the Online Health Service Request Button to Your Practice Website
- How to action Express Care requests within Practice Admin
- Express Care Requests - The Patient Journey
Express Care - Medical Certificates
Feedback & Reviews
Healthengine & Google Business Profile
New Patient Forms
- Activating and configuring New Patient Forms for your Practice
- Off-Platform support for New Patient Forms - FAQs
- Which question type should I use in New Patient Forms?
- Healthengine's New Patient Forms Feature
- How to Customise Your New Patient Form
- About the New Patient Forms Integrations
- New Patient Form Integrations - FAQs
Payments
- The Patient Journey with Stripe Payments
- How can I collect a deposit with Healthengine's Payments?
- How can I skip taking payments for patients who are eligible for bulk billing or non-payment?
- What is the best way to process a patient's Medicare Rebate for appointments paid for via Healthengine Payments?
- Collecting, waiving, rescheduling and refunding payments via Healthengine Payments
- Promote Payments at Your Practice
- How to use Healthengine's Payment Requests
- Payment Reconciliation Walkthrough
Recalls
- Simpler Recalls. Faster Follow-Ups
- New Recalls Interface - User Guide
- Why Have I Been Locked Out of Recalls?
- Healthengine's Recalls: Understanding How It Works with Zedmed
- Healthengine's Recalls: Understanding How It Works with MedicalDirector/Pracsoft
- Healthengine's Recalls: Understanding How It Works with Best Practice
- Recall Automation FAQs
- How to use Recalls Categories
- How to Set Up Automation in Recalls
- About the Recalls Automation Feature
- Healthengine Recalls FAQ
- Healthengine Recalls - Acceptable Use Policy
- Explanation of the Recalls Preferences Page
- How to Archive a Recall
- How to Mark a Recall as 'Doctor's Attention Required'
- How to Process a Phone Recall
- Creating, Editing and Archiving a Letter Template
- How to Send an SMS Recall
- Healthengine's Recalls Filters
- How to use Recalls - Getting Started and Learning the Basics
- Creating, Editing and Archiving an SMS Template
- Switching from Reason-Based Categories to Urgency-Based Categories
- Recall SMS and Patient Consent
- How to Send a Letter Recall
Telehealth
- How to activate Coviu’s Telehealth integration
- Telehealth Bulk Billing Consent
- Bulk Billing Clinics and Telehealth
- FAQ: Launching Telehealth for Practices on Healthengine
- Telehealth: Secure Video Consultations
- Telehealth Refunds - Policy and Process
- Telehealth on Healthengine FAQ
- How do Telehealth appointments show up in my Zedmed appointment book?
- How do Telehealth appointments show up in my Pracsoft appointment book?
- How do Telehealth appointments show up in my Best Practice appointment book?
- How to setup telehealth appointments
Waitlist
Web Plugin
- How to change my Web Plugin type
- About the 'Appointment time first' vs 'Appointment type first' options
- Adding a Custom Button Image for the Web Plugin
- A step by step guide to install the OBS Web Plugin using your WordPress website
- How to get bookings from your Facebook page
- Web Plugins don’t work on my website, what else can I do?