Telehealth: Secure Video Consultations
Vertical: General Practice, Specialist
PMS Eligible: N/A
Secure Video Consultations
Healthengine's Telehealth product enables practices and patients to connect securely via video consultation. Watch the video below for a step-by-step walkthrough.
Healthengine Secure Video System Requirements
Desktop (Recommended for Practitioners)
We recommend using the latest versions of Google Chrome, Firefox, Safari (macOS only), or Edge (Windows only). Whilst other WebRTC-compatible browsers and versions may work, we cannot guarantee full compatibility.
| Chrome | Firefox | Safari | Edge | |
| macOS | ✅ | ✅ | ✅ | |
| Windows | ✅ | ✅ | ✅ | |
| Linux | ✅ | ✅ |
Hardware
Most computers that can run the latest versions of the browsers listed above are supported. As a general guide, this typically includes hardware no more than 5 years old. Where cameras, microphones, and speakers are not built into the hardware, connect them to the computer and install the latest drivers from the manufacturer’s website. On first use, most browsers will prompt you to allow access to the microphone and camera — you must grant this permission for audio and video to work fully.
Bandwidth
The following table is a guide for estimating approximate data rates required for a telehealth consultation. Actual consumption will vary based on your network and the patients. It is recommended that users be mindful of bandwidth available to the specific device being used for the consultation (this is especially important where a connection is being shared by multiple users/devices).
| Media | Data transfer rate in Kilobits per second (Kbps) |
| HD Audio only (no video) | 40 Kbps |
| Lo-res Video (240x180) + HD Audio | 150 Kbps VP8/H.264 (240 Kbps Simulcast) |
| SD Video (640x480) + HD Audio | 540 Kbps VP8/H.264 (865 Kbps Simulcast) |
| HD Video (1280x720) + HD Audio | 1,500 Kbps VP8/H.264 (2,500 Kbps Simulcast) |
Mobile (Recommended for Patients)
Please download the latest versions of the Healthengine app from the App Store or Play Store. We also recommend running the latest version of iOS and Android available for your device.
| HealthEngine App | |
| iOS and iPadOS (Apple) | ✅ |
| Android (Google) | ✅ |
To help your practitioners access key appointment information for telehealth consultations, we have added the ability to write a Healthengine note containing all appointment details directly to the patient record. This enhancement is available in Appointment Connector version 2.3.27.0.
Which Practice Management Systems (PMS) does this capability support?
This capability only exists for Best Practice, Medical Director - Pracsoft and Zedmed at the moment
What does this capability do exactly?
The capability only adds a Healthengine note with appointment related information in the patient’s file on the PMS.
This information includes:
- Telehealth consultation URL
- Appointment date / time
Please note: This capability only writes a Healthengine note into the patient record and no other information is either accessed or transmitted in any manner from the patient record.