Need more support? Here’s how to contact us

If you need help with your Healthengine products, there are several ways to get in touch with our Support team.

1. Check our Help Centre

Our Help Centre is the best place to start for quick answers.

Here you’ll find:

• Step-by-step setup guides

• Feature overviews and how-tos

• Troubleshooting tips for common issues

You can use the search bar to look for topics related to your practice’s setup or the products you use.

2. Chat with us live

You can contact our Support team via live chat directly from your Healthengine Practice Admin.

To start a live chat:

1. Log in to your Healthengine Practice Admin

2. Click the red Help widget in the top-right corner

3. Select the option to start a chat and follow the prompts

Live chat is ideal for quick questions or when you need real-time guidance.

3. Submit a support enquiry

If your request is not urgent or may require investigation, you can submit a support enquiry via our online support form.

Use the support form when:

• You have a complex or multi-part query

• You need to share screenshots or detailed information

• You’re following up on an existing issue

Once submitted, a member of our team will review your enquiry and respond via email.

4. Phone support (eligible subscriptions)

If phone support is included in your Healthengine subscription, contact us at:

1300 711 565

Not sure if you have phone support?

• Check your subscription or contract details, or

• Reach out via live chat or the support form and we can confirm for you

🔄 Still not sure where to go? Contact us via live chat or the support form and our team will guide you to the right channel.