Patient – Help Centre

Popular Articles

Medical Certificate FAQ

Telehealth Frequently Asked Questions (FAQs)

Healthengine and eScripts

Creating and Updating your Healthengine Account - App

Can I use the Apple sign in 'hide email' feature for my login?

How to Create a Passcode

How can I manage my appointments in the HealthEngine App?

How to Update a Verified Mobile Number

How to create an account via the HealthEngine website?

Is it possible to add multiple profiles to one user account?

How do I book an appointment for someone else?

How can I keep track of my appointments?

How can I update my details for future bookings?

How can I reset my password?

How do I use my practice's Waitlist feature?

Booking notifications FAQ

Can't find your booking confirmation?

Having issues completing a booking?

How are practices notified of my booking?

How can I cancel or change an appointment I booked online?

Help Sections For Patient

Telehealth

All you need to know about our Online Healthcare and Telehealth appointments.

App FAQs

Answers to the most commonly asked questions about using the HealthEngine app.

Website FAQs

Answers to the most commonly asked questions about using the HealthEngine website.

General FAQs

Answers to some of the common, general questions we receive from HealthEngine users.