Sometimes your script will no longer appear once it has been marked as dispensed.
When a script token is dispensed, your next repeat is sent to you by SMS or email by the eRx system, and that new token needs to be added — Healthengine does not update or replace your prescription for you.
Adding it is now a single step: tap the link in the new SMS or email and you are taken straight to the barcode screen. You do not need to sign in or work through a setup sequence first, and if you would rather not use the app you can choose Open in browser on the first screen.
Important: If you did not receive an updated script, contact the pharmacy where you collected your last repeat.
This is set up in compliance with the rules set out by the Australian Digital Health Agency (ADHA). For more information, please refer to: https://www.healthdirect.gov.au/escript-electronic-prescription
Otherwise, for more frequently asked questions regarding Healthengine's script feature: My ePrescription/eScript FAQs