General FAQs
Answers to some of the common, general questions we receive from HealthEngine users.
- Why is a mobile phone number required to make a booking?
- Can I receive my test results through Healthengine?
- How do I lodge a complaint?
- How can I cancel or change an appointment I booked online?
- Do I need to take my Medicare card to my appointment?
- My booking confirmation email is showing a different time
- Want to opt out from the Healthengine communications?
- Refunds - How to request them?
- Script delivery via the Healthengine app - Evermed service
- What do I do when the website isn't working?
- Request for access to personal information - FAQs
- Can't see your Script?
- Booking notifications FAQ
- HealthEngine New Patient Forms Data Collection Consent
- Having issues completing a booking?
- Why is my doctor/medical practice I usually book with not showing on Healthengine?
- Is this appointment type right for my needs ?
- Can I register my account without a mobile number?
- How do I use my practice's Waitlist feature?
- All about online payments - FAQs
- Can't find your booking confirmation?
- My booking confirmation emails are addressed to someone else?
- I cancelled my appointment with the practice. Why did I still receive a reminder for my appointment?
- How to contact my medical practice?
- Online Booking - Repeat Prescription Functionality
- How does HealthEngine handle my personal information?
- Why did HealthEngine create a new patient file for me at the practice?