You may now be able to request a repeat script online with your practice if they are using our scripts product.
There will be an extra button on their Practice profile showing "Online Repeat Prescription"
Once clicked, a booking flow will start
Can I request a script for someone else?
Yes, you can.
However, the eligibility will be determined by the information provided. There will be some questions in relation to the last attendance of the patient.
What if I haven’t been to a practice recently?
When you order your prescription online, it should be one that you take regularly and something your doctor is aware of. It is up to your General Practice to determine how recent your last visit with them must have been. If you are taking long-term medication, it is always good to go in and have regular check-ups with your doctor.
Is my prescription saved with HealthEngine?
HealthEngine saves your prescription request for the purpose of providing this service to you.
Your privacy is protected with the utmost care through our privacy and data security measures. You can read more about that here.
The only people who view your requests in full are: the doctor you request a prescription from, and the staff members at your General Practice who action your doctor’s prescription approval or disapproval of your request.
What if my Script request gets declined?
Your General Practitioner has full clinical discretion to decide whether they are comfortable approving your request online.
In some cases, your doctor might prefer to see you in person to better assess your symptoms or to discuss the medication you’re requesting before issuing a prescription.
For your overall well-being, we encourage you to follow your doctor’s advice and schedule an in-person consultation if your request is not approved.
How long will it take for my Script to be ready?
The amount of time it takes to process your prescription is up to your practice. There are a number of factors that might influence the time it takes for your prescription to be ready, so try to allow a few days before you need your medication. Your practice will set an indication of the number of business days to expect, which you will be able to see before you start your Scripts ordering process. When your prescription is ready, your practice will notify you via SMS.
What if my prescription isn’t ready in time?
If your Script is not ready by the time you need it, get in contact directly with your GP, or seek some urgent medical assistancedialing 000 or reaching the nearest Emergency Hospital department.
How do I pick up my Script?
Your practice decides which delivery methods are available.
Some practices may ask you to pick up your prescription in person, while others can mail it to you or send it directly to your chosen pharmacy by fax.
When you order your Script, you'll have the option to choose your preferred pickup method.
If you don't see the option you prefer, it means your practice doesn't offer that delivery method.
Please remember to bring valid identification when picking up your prescription, as you'll need to show it at the front desk or pharmacy before receiving your medication.