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Why is a mobile phone number required to make a booking?

In order to register an account with HealthEngine, you need to provide a mobile number. 

This is to make sure you receive important information, as well as some practices may require verification codes to confirm bookings made via our online booking service. 

IMPORTANT: You must have a mobile number to book an appointment using our services. 

Verification codes are short, four-digit codes that are sent to your mobile by SMS after you’ve requested a booking.

There are several reasons that HealthEngine uses verification codes to confirm bookings, and why we send them only by SMS.

These include:

  • SMS is the fastest and most secure portal by which to send the code
  • Avoids accidental bookings
  • Preventing ‘bots’ from spamming fake appointments, which enhances system security.

If you need to change your mobile number associated with your account, please visit our guide: 

How to Update my Mobile Number in the App?